Artificial Intelligence
AI, automation, and emerging intelligent tools for advice businesses.
-
Authority Drift: When AI Recommendations Quietly Become Decisions
I call this authority drift: what happens when the work mix changes but the authority decision is not revisited.
Guest Contributor -
AI Is Redefining Disability One Financial Decision at a Time
It is making finance, communication, work and everyday life adapt to people, rather than forcing people to adapt to systems.
Chris Skinner -
We're So Busy Spotting AI That We're Missing the Message
Someone shared it because it warmed their heart. Because it carried a message. Because it said, in some small way: care about this.
Molly McClure -
AI Isn’t Making Bureaucracy Faster. It’s Making It Optional
Got a technology capable of reshaping organisations, and we’re getting it to do our admin. Worse still, AI workslop is a growing phenomenon.
Paul Taylor -
Stop Building Systems for Perfect People
It is also the fastest way to build something impressive that nobody ever uses. Here is what I keep learning the slow way.
Guest Contributor -
AI Won’t Transform Your Company Until People Do
So the question every executive is actually deciding, whether they realize it or not, is this. Will AI make your organization more human, or less?
Guest Contributor -
Has Customer Support Become AI’s Safety Net?
Does AI enhance customer support, or does customer support enhance AI?
Shep Hyken -
Every AI Failure Starts as a Leadership Failure
Leaders have made peace with projects failing and have resigned themselves to unproductive strategies.
Guest Contributor -
Personalization Is Dead: What Actually Creates Customer Loyalty in the AI Era
For fifteen years, we’ve been told personalization is the path to devotion. A smart bet when it was hard. A loss now that AI makes it free.
Joseph Michelli -
AI Isn’t Thinking. Your Brain Just Thinks It Is
Let me share a truth: no matter how smooth it sounds, AI isn’t thinking. It’s pattern-matching. That is a strong illusion.
Guest Contributor -
BCG Says AI Will Transform Wealth Management. They Buried the Most Important Finding.
So this is not me crapping on AI. I use it every day. This is me pointing out that the paper way oversells the advantage and stays quiet about the cost.
Mike Garrison -
AI Becomes Profitable When You Stop Treating It Like an Intern
Stewart Bell
